Visitor
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3 Messages
Planned updates
How is even remotely acceptable? It represents the worst kind of customer service to have service shut down during the business/work day for equipment updates. I pay far too much for my services to not have Xfinity schedule these updates after hours, when fewer users—especially those who work from home—would be affected.
We were warned about the first day and told the work would start early in the morning. However, the work actually began at 9:30 am, and when it was not finished on time, service was only restored at 1:30 pm. We were told that Xfinity would notify us when service would be interrupted again, but the following day, service was taken down at 8:30 am with no notice and was not restored until 1:27 pm—another workday lost.
This is unacceptable given the amount I pay for this service.
XfinityAbby
Official Employee
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462 Messages
2 days ago
Hello @user_a92105. I know how frustrating it is to have your services interrupted, especially when you are working from home. I would love to take a look at your account and ensure that the work is completed and that your account is taken care of.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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114.9K Messages
2 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
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