Ongoing issues

I have been having ongoing issues with my service. It is not an area outage so it’s doesn’t show up on the map and my internet worlds the speeds are just wrong with packet loss. I have not received any emails regarding this and I need proof for my job and they keep telling me to download the transcripts when that is not sufficient proof. I need help because if they cannot provide proof of issues why pay the bills or even keep the service ? This is affecting my job