No one want to take accountability

I ordered a new cell phone, FedEx left a note that the package was sent back to the shipping center.  They reordered the cell phone, FedEx sent it back due to damaged package, cannot reorder cell phone until shipping center receives phone.

This has been going on for 16 days and no one can give me an answer on how I can reorder my cell phone.  I keep getting the same answer, cannot reorder until they receive the phone at the shipping center, I cannot reorder the phone until then. 

Xfinity's will be loosing a lots of clients with the way they treat and service clients not being able to give the client an answer on services paid for.  After 16 days of patients I have decided to switch carriers, with a company that takes ownership of a mistake that is not mine. 

This is between FedEx and Xfinity, but Xfinity is making me pay the price for FedEx messing up the order.  Xfinity cannot give me a date of when they will release my money and cannot reorder another phone until they receive the cell phone.  No one in customer service nor at the corporate level can take accountability to resolve a problem and keep passing it on to the next person.