Need help

I need assistance from Xfinity’s corporate support/escalation team with an unresolved Disney+ and Hulu activation issue.

My Xfinity plan includes Disney+ and Hulu. The services were accidentally activated using the wrong MyDisney account.

I contacted Disney support first. Disney investigated the issue and told me that Xfinity needs to correct/reset the activation on its end.

I then contacted Xfinity. Xfinity removed Disney+ and Hulu from my account and re-added them, but this did not resolve the issue. The subscriptions continue to show as Active and remain associated with the incorrect MyDisney account.

I have now spent a significant amount of time on multiple support contacts, including another extended call today, without resolution.

I am NOT requesting that the subscriptions simply be removed and re-added again. That has already been attempted and failed.

I need the Disney+/Hulu activation or entitlement association investigated and reset so that I can activate my Xfinity-included services using the correct MyDisney account.

Please escalate this to the appropriate technical/back-end team or Executive Customer Relations. I would also like a case/ticket number so this issue can be tracked without requiring me to restart troubleshooting each time I contact Xfinity.