Visitor
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1 Message
Missing start kit from FedEx
I received a message yesterday saying that my start kit was delivered at the front door. I checked the front door, mail room, and asked the apartment manager a couple of time to find the package but failed. To get the start kit, I can either get a replacement or pick up at a nearby local Xfinity store. Please DM me. Thanks for your assistance.
XfinityJohnG
Official Employee
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1.9K Messages
22 hours ago
Thank you for reaching out here @user_iosque. I will be happy to check on that shipment from our end. You can always pick up any needed equipment at an Xfinity service center. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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