Military Verification

I need this issue escalated beyond the repeated instruction to wait. My military status was verified at the beginning of my service, and I have been waiting four months for the Diamond membership benefits associated with that verification. My account is still showing Platinum.

For the past three days, I have repeatedly been told to wait, and I was most recently told that the correction could take another 5–7 days. No one has provided me with a case number or written confirmation of the escalation.

Xfinity’s published military benefits state that eligible verified veterans are automatically upgraded to Diamond, normally within 10 days. Four months is well beyond that timeframe.

Please review my existing account and verification records, create and provide a traceable case number, and escalate this to the team responsible for correcting military membership eligibility. I am requesting correction of my Diamond status, confirmation of my eligible benefits, and a review of benefits I may have missed because of this delay.

I appreciate the support, but another instruction to wait without documented accountability is not an adequate resolution. Please provide a specific next step and written follow-up.