Low hanging Comcast wire

I recently had a storm in my area, which is Park Forest, Illinois, which knocked out a lot of power and Internet. My Internet is still down. But that’s not the issue. I have a wire hanging from my house and there is a tree laying on the wire in fact, it is very low to wear. Children can be near it. No one at Comcast seems to care. I’ve called several times and again I can’t get to anyone. what can I do about the situation get the wire off of the tree at least so the kids are not near it.