1 Message
low hanging cable line in backyard
Please help!!!! I have a low hanging cable line in my backyard and we have a pool. We have called customer service numerous times and they keep sending technicians out that SAY "OH I CAN'T FIX THAT". We have had 5 or 6 individuals to come out, most recently March 13, 17, 22 and today being the latest. Each time the person says I'm going to take pictures and send to maintenance. The last supervisor said he would escalate the ticket and send someone out with a bucket truck to rewrap the span???? What happened.....they sent another guy out who tells my husband, I cant fix that!! I'll take pictures and send to maintenance. Does anyone know how to get this resolved?
EG
Expert
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109.3K Messages
2 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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1.8K Messages
2 days ago
Hello user_oe9qnk, and thank you for reaching out via our Xfinity Community Forums. I understand how incredibly frustrating this must be, especially with a low-hanging cable line near your pool. We sincerely apologize for the repeated visits without a resolution. That's unacceptable. To get this fixed as quickly as possible, we need to research your maintenance ticket. Please send us a direct message with your name and address. This will allow us to look into the ticket history, escalate the issue appropriately, and make sure the correct team with a bucket truck is dispatched. We're committed to getting this resolved for you.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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