2 Messages
Lost trade in
My iPhone 12 Pro Max is not even showing that I traded it in even though I DID in the Greeneville TN store and they took it and mailed it. They gave me $400 credit instead of the promotion $1,000. I’ve been in the location a dozen times and called xfinity support multiple times. This has been going on for 6 months now…. Since October 2024. I get run around in circles and told different stories by everyone. The store manager is clueless and unhelpful. How is my trade missing plus no record of the trade at the xfinity store? HELP!!!!!!
EG
Expert
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109.3K Messages
2 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.4K Messages
2 days ago
Hello @user_dx58w3 Thank you for sharing this experience with us on our Xfinity Forums and for reaching out to us for help. That is a lot of money to have stuck in limbo, I know how important this matter is to have settled. I would love to help out.
Please send us a direct message with your name and service address. We will help track down the device.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thank you for helping to get the post to the right support area!
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EG
Expert
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109.3K Messages
2 days ago
You're welcome @XfinityPaula !
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