Line down

I need help escalating a storm-damaged Xfinity line. A large fallen tree pulled down the Xfinity communications line at my home. The utility company has replaced the damaged electrical pole, but Xfinity's line has not been reattached. My Internet has been out for 6 days. The line is hanging very low and part of it is lying on my property and wrapped around my fence. My Motorola MB8611 shows downstream flashing and upstream off. I have been told Xfinity won't send a technician until September 14. I need a line/plant crew dispatched now rather than waiting for a routine customer-premises appointment. Please create/escalate the downed-line ticket. I can provide photographs.