I've tried getting ahold of Jasmine and I haven't gotten a call back

This is regarding how my account has been handled and being continued to be handled . My son has to be on the phone every other day with incompetent employees. That lie and misleading the customer . And give false promises and solutions. I thought this matter would have been taken care of after speaking to a very capable employee but it seems that the system and newer employees caution to cause more problems. If this matter isn't dealt with properly I will have are family lawyer get involved and prosses this threw the court system