Installation issue - Construction Team

Hello,

I just moved into my newly built home and I have been waiting for an install for over a week and a half. Xfinity sent a tech over and saw that the coaxial cable has not been fed thru the already dug hole. My next door neighbor has their which tells me the digging is already done. All customer service reps I’ve spoken to in the last 4 days have been no help and just sending me copy and paste transcripted messages that absolutely doesn’t solve my issue. 

All I need is the “construction team” to come out and feed a wire thru a tube. Yet they keep telling me it will take 14 days just to scope out the work. I have attached a picture of my house with the already dug tube and a picture of my neighbors house with the coaxial cable already installed. Please help I need this for my livelihood as I work hybrid and need internet for my job. I cannot wait another day longer. If this does not get resolved in the next 24 hours I will be cancelling my service order and I will be switching to StarLink