Visitor
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1 Message
Horrible experience
I am so upset , First of all I used your instant messaging to find a new plan , all these homes being guy wanted to do was talk about phone service which we do not need , He said he would reduce our bill by ten dollars .. not great but said ok . I look to find my bill got raised .. so I called back and after being on the phone with an agent for 2 hours .. i explained to him we wanted the exact same service with a 4 k box , he said i can do that , and give you a free iPad and your bill will be only 100 a month , he said you will have exactly what you have now .. I said i don’t want streaming , he said no it’s exactly the same as what you have no changes .. today our cable box quit working and a zumo box arrived , Turns out he put us on all streaming .. well that’s exactly what I said we didn’t want .. so. So the agent put our service back but now no cable tonight because they couldn’t get our account up and going !! I’m extremely upset !!
XfinityQuemekia
Official Employee
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889 Messages
8 hours ago
I am incredibly sorry that you’ve had such a nightmare experience. It is beyond frustrating to spend hours explaining exactly what you want, only to have the opposite happen @user_rf74c2. Since your account is currently in a state of limbo, I'll like to take a closer look.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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