FRAUDULENT CHARGES

Last November we switched TV to direct TV from Xfinity because our HOA changed providers, at that time we switched our mobile and internet to Comcast business.  Since last November I have spent countless hours, upwards of 30 and the equivalent of a full week trying to port over the cell phones to Comcast business.  In mid July it seemed to have been completed, that day I spent 4+ hours on the phone, the agent i spoke with informed me there was a balance, but they would give me a $30 credit for the inconvenience, which i was thankful for, and i stilled out $75.00.  While on the phone the agent processed the remaining balance on the card on file.  There was always a card on file, so how other payments didn't get paid is unbelievable to me!  The agent than said the balance was 0, they were closing the account and it was successfully ported over to Comcast business who has a card on file, as well.  Now they are telling me we owe $260.00 and they have sent it to collections, three months later! How would we even know there was a balance when the account is closed we receive no communication from Xfinity, never physically took the card off file, and are paying Comcast business!  This is FRAUD! I cant get to a supervisor and can not get a supervisor to call me back!  I guess the next logical step is the court system!  If you ever think of using Xfinity, be careful, they will own you forever!