Follow-Up on Payment Dispute – Request for Refund to Credit Card

Hello user_tm9msk, and thanks for creating a post to get started! We'd be happy to look into any previous payment dispute we helped with further to make sure you have all the information you need 👍 To pickup where we left off, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.