Dissatisfied

I have reached out 4 times over the last 2 days in regards to my apps not working on my tv boxes. I recently upgraded my tv channel package and that is when the issue started, prior to that it worked just fine.

Today I live chatted with 2 agents trying to troubleshoot this issue. The first agent I chatted with about 2 1/12 hours ago was named "Jitash". Jitash barely tried to help resolve my issue, instead,  I spent most of our live chat being upsold on a Samsumg watch. 

I turned down the offer several times during our interaction  and continued to try to redirect the conversation back to what I originally contacted support about, my apps not opening or functioning properly with little to no success. 

After some time on the chat with Jitash, they were finally able to convince to get the Samsung watch, with one stipulation. I told Jitash that I would not be interested in getting this offer if I had to pay anything today. Jiteshsaid don't worry about having to pay anything because any fees would be waived on "his end". Once I agreed to the order details via the link I was sent, Jitash immediately ended the chat and my account started to have charges for the order applied to it. Lucky for me I had my debit card locked so those transactions did not go through.

Jitash never tried to reach back out to me or follow up once we were disconnected so I k ow that he intentionally tried to manipulate me in to taking the order by purposely lying about the charges. This was a despicable act and anyone that is willing to do customers like that should not be working for your organization. 

The second agen I chatted with was named  "Sachin". I started out asking to speak to a supervisor.  Sachin tried to assist me with my issue but was again, not able to solve the problem. After several trouble shooting steps and about 30 minutes he told me I would receive a text follow on this issue and if it wasn't resolved by the time I received the text then a technician would be scheduled to come out. I then asked to speak to a supervisor again and he told me he had" submitted a ticket for you. Our supervisor will connect with you over the call within 5-7 minutes". Well 45 minutes have passed and I'm still waiting to hear from a supervisor. 

This has, by far, been some of the worst customer service I have ever experienced.  My issue has not been resolved at all and the only thing I have to show for my efforts are some attempted charges to my debit card. 

Please reach out to me so that I can get some assistance with this issue. Customers should not be treated like numbers. I am not looking for a handout, I just want the stuff I'm paying for to work properly. I  do have screen shots of the conversations if they are needed for verification purposes. Looking forward to hearing back from someone soon. Thanks.