can't find the direct messaging icon on top right of screen
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
user_5xnjjt, Thank you for reaching out. As my friend @Again stated, we please ask that you create a post outlining your issues before reaching us directly. This creates a help ticket which alerts us to your post, and we'll circle back here for help. Can you tell me more about any questions, issues, or concerns I can assist with?
@user_mdqmbn, thank you for reaching out. As @Again mentioned above, please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we already have you in the DM, we may continue there.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Again
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34.4K Messages
2 months ago
@user_5xnjjt
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XfinityVianney
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2.7K Messages
1 month ago
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user_mdqmbn
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1 Message
15 days ago
I also would like to send a direct message. I'm having trouble getting in touch with someone over the phone to close my account.
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