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1 Message
10/22/2026 6:24 PM
How can I send a direct message
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Expert
122.4K Messages
2 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
Official Employee
2.5K Messages
9 hours ago
@user_pevhnb I understand that you wanted to send over a direct message, is there a particular concern that you need assistance with at this time?
EG
Expert
•
122.4K Messages
2 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
0
XfinityMarcus
Official Employee
•
2.5K Messages
9 hours ago
@user_pevhnb I understand that you wanted to send over a direct message, is there a particular concern that you need assistance with at this time?
0
0