user_lq3xt7 Hello! Thank you for reaching out to us here on our Community Forum. We also see your Direct Message. In the future, please wait for us to engage with your public post. If necessary, we will invite you to send a Direct Message to continue assisting you. We mention this due to our Forums Guidelines. It is a violation to send an Unsolicited DM to an Official Xfinity Employee. We will respond to your DM shortly, but please follow the process going forward.
EG
Expert
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112.1K Messages
28 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityBenjaminM
Official Employee
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2.3K Messages
27 days ago
0