Where can I find it, I am having troubles finding it through the website to email directly.
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
Hi there, @user_e8fqwc I'm so sorry to hear that you are having trouble messaging us here! Since it's been a few days since you last posted, are you still needing assistance, if so please don't hesitate to reach back out to us so we can get you taken care of.-Richard
Again
Expert
•
31K Messages
1 month ago
@user_e8fqwc
0
XfinityRichard
Official Employee
•
1.4K Messages
1 month ago
Hi there, @user_e8fqwc I'm so sorry to hear that you are having trouble messaging us here! Since it's been a few days since you last posted, are you still needing assistance, if so please don't hesitate to reach back out to us so we can get you taken care of.-Richard
0
0