As mentioned by user @MNtundraRET you must start by authoring a public post first. If needed, our Xfinity Support team will reach out to you requesting you to send our team a direct message. Sending unsolicited/unrequested direct messages to our team, another Official Employee, or any other Xfinity Forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that all users review those guidelines thoroughly as violations to those posted rules could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
you don’t seem to understand. I have posted my question about peacock premium along with many other people yesterday and none got answers that worked. Posting on the forum didn’t solve the issues people had.
I apologize for the confusion, the information you have received on this thread is specific to your original question that started this thread about, which is how to send forum direct messaging. Hence the response from me about how direct messaging works as well as our guidelines around the direct message process. As mentioned, if you made a post about another topic, if needed, our team will invite you to send them a direct message if they need additional account-specific details or additional information. If they do not invite you to send the team a direct message, then we ask that you please refrain from doing so.
Additionally, we ask that all comments/replies to a post be related to the original post (staying on-topic). If you have new questions, we ask that you please start a new thread about that new topic and keep the conversations separate as to ensure we reduce confusion. This also ensures other users with similar questions only see information relevant to that topic on a thread. Please remember, off-topic replies are a violation of our Xfinity Forum Guidelines/Acceptable Use Policy.
@MNtundraRET That is not correct. I was able to DM with no previous interaction with support.
If an Official Employee did not request you to send a DM and you sent one anyway, you were in violation of the Guidelines and the Acceptable Use Policy.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
The concern is not "Channels And Programming" help related......................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@user_e51129
As mentioned by user @MNtundraRET you must start by authoring a public post first. If needed, our Xfinity Support team will reach out to you requesting you to send our team a direct message. Sending unsolicited/unrequested direct messages to our team, another Official Employee, or any other Xfinity Forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that all users review those guidelines thoroughly as violations to those posted rules could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
You cannot post a DM without posting you problem first on the forum. You will be given permission to DM by the employee replying about your problem.
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EG
Expert
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111.6K Messages
2 years ago
The concern is not "Channels And Programming" help related......................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_e51129
Visitor
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5 Messages
2 years ago
Thank you, but I’ve given up trying to get an answer that works from xfinity.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
@user_e51129
I just checked under your ID name. Every message you sent was: "Where do I write a direct message?"
Not once did you ever send a message explaining your real problem first.
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