Didn't request what I was charged for

I updated my xfinity account on June 6, 2026 and my order was confirmed, 500 mbps, no charge for third box. I was satisfied. Bill was lowered, speed was very adequate.

Then in September or October (don't remember exact date) i tried to install the X1 system of streaming but could not get it to work so I brought is back immediately to the xfinity store and requested to go back to what i had.  They said there would be some technicalities with the billing but in a month or two all would be back to what it was. 

Also during that time i signed up for Peacock, which was free as a service for me because i am a diamond member. I don't really trust Comcast but gave it a  try and it was free.

Later in October, I signed up for espn unlimited so i could get access to espn+. AI said that since i have a linear connection to the espn channels (espn espn2, espnews) I would bet this for free.

However my bill went up and my broadband speed was bumped up to 1G, not my request.  

Was the AI wrong about the espn linear connection. 

How do i get back to my order status I signed up for last June?