Visitor
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1 Message
Diamond Member Perks Disappear Every Thursday.
I have been an Xfinity customer since 2009 and hold Diamond status. For the past five months, every Thursday, I attempt to claim perks—such as the Dunkin’ $10 e-gift card or Beetlejuice—but they are gone instantly. For example, today, I tested it right at midnight on Thursday and checked every hour, but the perks were still gone. This has been a consistent pattern, and I kindly request a review of my account and consideration for a goodwill compensation or alternate resolution.
XfinityJohnG
Official Employee
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3.3K Messages
4 hours ago
Thank you very much for reaching out to our team here. I am sorry to hear about that experience with those membership redemption issues, and will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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