Credit

I have been with Xfinity for a year. At this time I am very frustrated with Xfinity. For the past two weeks I have been trying to purchase a new phone. I went to the store three times and each time I have been told I would have to pay the full price to get the phone due to them having my credit limit at zero. My credit is excellent and I have a credit score of 831. I have spent hours on the phone trying to get the issue resolved. Each time the agent puts in a ticket and minutes later the ticket is closed. It’s beyond frustrating. Apparently Xfinity does not appreciate their customers and wants customers to go elsewhere.