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user_ky0z8i, Hi there! Thanks for reaching out. I have forgotten about a bill before myself, so I can understand the importance of getting that bill corrected. You've reached the right place. Over social media, we are a team of billing experts who are happy to assist. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.