Caught on Recorded Line: 11-Hour Runaround / Deceptive Account Churning & Fraudulent Streaming Bundling

I am a 70% disabled veteran and a loyal customer who was officially upgraded to Diamond Tier Status today. I have been fighting to lower my bill (which spiked from $50 to $124) since 4:30 AM today across 5 separate attempts this month. I am completely finished dealing with chatbots, broken modmail threads, and front-line sales representatives. Someone in corporate management needs to fix this today.

After an 11-hour digital runaround, I called your phone support line. On that recorded corporate phone line, the representative explicitly attempted to deceive me. First, she aggressively tried to force an unwanted phone line and premium streaming bundle (HBO, Netflix, etc.) on me, claiming I "didn't have to activate or use the perks." This is a flat-out lie and an egregious waste of my money. Accepting bundled perks triggers hidden activation fees, and your fine print states that removing these unwanted services later strips away the internet discount, forcing the bill even higher. I have no use for a mobile line or these streaming additions; my mobile service is happily handled by Verizon. When I refused the bundle, she claimed the only standalone option for the 500 Mbps ("Fast") plan is $90 for loyal customers, while uncontracted new customers are given that exact same tier for $50. She then attempted a deceptive "account churning" scheme—demanding to close my current loyal account and open a brand-new one just to get the fair price. I flatly refused to consent to closing my account, losing my tenure, or risking double-billing and hard credit checks.To make the call even more deceptive, the agent actually claimed that "every loyal customer's account has different promotions available" to justify why she couldn't give me the $50 rate. This is an explicit admission that Xfinity is intentionally price-gouging loyal accounts and dynamically hiding standard national rates from a 70% disabled veteran with Diamond Tier status, while openly giving those exact same 500 Mbps speeds to uncontracted new sign-ups. This is predatory and discriminatory retention pricing, plain and simple. The moment I stood my ground, refused her account manipulation, and demanded a manager and a price override, she placed me on an indefinite silent hold.A Tier-2 Solutions Supervisor has the explicit system authority to issue a manual price override on an existing account. I am demanding that a Tier-2 Corporate Solutions Supervisor or a Corporate Case Manager pull that phone recording, review this predatory metric-manipulation behavior, and manually migrate my current, existing account to the 500 Mbps standalone internet tier for $50/month.I am currently filing an official complaint with the FCC regarding these deceptive sales practices, citing the recorded call. Do not send me automated templates. I expect a corporate executive with actual account override permissions to contact me in my forum direct messages immediately to finalize this today.