Cable/powerline down

Cable/Powerline has been down. I’ve called multiple times and sent in a request through the app. I have two ticket numbers, but no one has been out here to put up the cable/power line yet it rains a lot and my dog is outside a lot. I am not sure who else around me has Xfinity but I don’t want my dog or lightning to strike it and it’s on my property. A tree could fall. Anything could happen please someone send help the line is low it almost touches the ground.