Visitor
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2 Messages
Bury line order
I need an underground drop bury work order opened, not another technician. Four technician have already come ..wasting my time and theirs. We need cable buried from across the street to our house before we can move forward. A permit was requested and received by xfinity a week ago. Please check the drop cable work order queue and advise the work order number and status.
XfinityBillie
Official Employee
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4.5K Messages
2 days ago
@user_cqhc99 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you need to get a cable buried, and I'm happy to take a look and see what's happening with that request. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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