billing issues/overcharged/military account issues/retention dept

I rejoined Comcast when I moved back to the area, went through the process to verify my military status and received an email of confirmation on 20JAN stating that I had successfully been verified. When I went to the store to pick up my equipment, the sales rep informed me about the NOW TV deal for military, herein lies the problem. I have been charged every month for NOW TV when it is free for 12 months, I have called and chatted online at least once a month to try to resolve this. It wasn't until 10APR that the "person" on chat told me that my account was not military, they set up a call back from retention, I spoke to some routed agent in another region and then the call randomly disconnected and nobody ever called back. I forgot how difficult it is dealing with customer service reps when you are simply trying to figure out billing and account issues. I used to work for Comcast before call centers went obsolete, now with AI inputting the notes on the account...this is proof that AI is not that "intelligent" cos AI could not even get my sodding account note correct for the reason of my call over 2 months ago. Ergo, I have been repeatedly overcharged for a free service, I don't know if what the online chat agent said was true about my military account or not, I am still being billed for NOW TV and every single time I "talk" to a representative they try to push mobile on me; even bribed me with streaming deal included for free if I signed up for mobile. Come on, Comcast, get it together. I'll be more than happy to terminate my services and go to a competitor if it means that I don't have this hassle and inconvenience every month by having to talk to a robot or robot sounding like person.