Bait & Switch

In March we went to Xfinity store in Danbury to purchase Iphone for my husband. We had just opened an Xfinity Account in December. They were advertising a Promotion on an Ipad for 50% off. I believe it was for $199.99 (I had seen the ipad for $249.00 & I have the documents to prove this as I had saved them from March). I mentioned to the representative that it was such a good deal that, even though I did not need an I-pad,  I would consider it if there were no strings attached because it was such a good deal. (I had avoided the "Free" deal b/c if felt it was a scam with hidden fees). I was assured that there were no strings attached. However, our representative did suggest that we pay it off on a monthly basis & we agreed.  Then she suggested that we sign up for a monthly mobility service for the Ipad because I would get better internet service when I traveled with the Ipad.  I told the representative that I did not believe that I needed such a service. However, she persuaded me to "try" the service as she found it very helpful and that I could cancel at anytime. So I agreed to try it.  We were not given a copy of anything as we were already on auto pay and we were told that it would just be around $40.00 a month more until the Ipad was paid for, or until such time as I decided that I did not need the mobility service. For $199.00 (it could have been $249.99 not sure as I did not take a photo of the promotion sign) we figured what the heck.    Fast Forward we went back to Xfinity this past Nov. 1st so that I could cancel the mobility service as I had not even used the Ipad since I had purchased it.  I was told by the representative that I could not cancel the service unless I paid off the Ipad. So I said OK I will pay off the Ipad, as we had been making payments on it for 8 months at around $20.00 so there could not be much more of a balance.  That was when I was told because they had given me AN OLD IPAD (10th generation) & not the New A16 11th Generation Ipad the SALE DID NOT APPLY TO MY PURCHASE. & that I still owed $296.88.   I WAS IN SHOCK, to find out that I ACTUALLY owed MORE THAN THE ACTUAL SALE PRICE OF THE OLD IPAD - as the 10th Generation Apple iPad was being sold for $259.99 at most other retailers and on Amazon at that time (again I have the documents to confirm the sale price at that time). I totally believed everything the Xfinity Representative had told me and I had also believed the sign in the store that I was purchasing an i-pad for a great sales price.  NOW I LITERALLY OWE MORE THAN THE i-pad WAS BEING SOLD AT DURING THAT TIME AT MOST OTHER RETAIL OUTLETS & I have been paying for it for the last 8 months along with a bogus mobility service that I DID not need and have not used and do not Want.  I intend to file a complaint with the Better Business Bureau, & The CT Attorney General's Office, & the FTC. After researching on the internet I have found that there were many people Misled by Xfinity at that time.   I have documents showing the sale price of the Apple ipad 10th Generation at that time @ $259.99, have the advertisement by Xfinity that they were selling the NEW 11th Generation A 16 ipad at 50% off, & have confirmation from Xfinity forums & Google AI that many people believe they were scammed, during that time period.  Had I not felt that the Xfinity sales person had been so genuine and honest I would have double checked my auto pay, but I had found her to be so sincere that It never crossed my mind to double check her honesty.    Truly I still find it hard to believe that Emily had misinformed us to such a grave degree.   I believe Xfinity should charge me the Sale Price I was promised and ALLOW me to cancel a mobility service that from the start I had believed I did not need, but was persuaded to "Try" for a few months.  If this is not justly resolved I will be forced to file complaints with the aforementioned entities.    Honestly, Why would I agree to pay ALMOST DOUBLE THE GOING PRICE FOR THE OLD 10th generation Ipad, & pay an additional $20.00 a month for 24 months for a Service I did not want but agreed to "Try", when the NEW ipad was being sold by Xfinity for $299.99  & the OLD one was being sold at $249-$299 with no monthly mobility fee requirement. In fact the New ipad is currently Still being sold by Amazon @ $299.99.  If you would like all of my documentation to substantiate my claims I will be happy to send the documentary evidence to you. Victoria Gentile Esq.