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jimichrome1
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Sunday, February 18th, 2024 5:50 PM

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"Account Blocked" when attempting to sign into Community Forum.

We have 2 Xfinity accounts, each in a separate Town,  Account "L" and "H", both in long term good standing.

For Acct: "L" when attempting to sign into Community Forum, the immediate response is "Account Blocked" 

It's been like that for years, there was never a challenge to register, phone support is at a loss. Both accounts

otherwise function normally.  This post is coming from acct "H" where there's no issue.  Thank you for any 

direction to get this resolved. 

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10 months ago

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10 months ago

@jimichrome1 

We have 2 Xfinity accounts, each in a separate Town,  Account "L" and "H", both in long term good standing.

For Acct: "L" when attempting to sign into Community Forum, the immediate response is "Account Blocked" 

It's been like that for years, there was never a challenge to register, phone support is at a loss. Both accounts

otherwise function normally.  This post is coming from acct "H" where there's no issue.  Thank you for any 

direction to get this resolved. 

You need to send a direct message to the Forum Administrator, @XfinityJessie .

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "XfinityJessie" in the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

(edited)

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CCJessie1

Retired Employee

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5.9K Messages

10 months ago

@jimichrome1 As mentioned by our Expert @Again, you are welcome to reach out to me directly via direct message (following the directions above) if you would like to discuss your other profile and any reason you may not be able to access these forums.  

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jimichrome1

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@XfinityJessie​ I sent a separate message to XfinityJessie per above instruction. Was it received? I still have the "account blocked" issue. Thanks, Jim L.

@jimichrome1 As mentioned by our Expert @Again, you are welcome to reach out to me directly via direct message (following the directions above) if you would like to discuss your other profile and any reason you may not be able to access these forums.  

10 months ago

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CCJessie1

Retired Employee

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5.9K Messages

@jimichrome1 We have received your message, however, we do have some questions that need answering before we can totally unblock that account. Please respond to those via direct message when you get a chance.

10 months ago

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