YouTube TV App Issue

While using the YouTube TV app, I'm receiving a error message ("Sorry this is not working..... APPS-04154) that flashes on the screen leaving me with a blank screen or it takes back to home screen. The only way to resume watching YouTube TV is for me is to restart the Flex device. I've contacted Xfinity support. They will have me restart the Flex, maybe ask me to clear the cache and tell me diagnostics look good against my device. I'm not having this same issue with any other streaming device just Flex. I need help please as I do not think it is normal for this to happen and I should not restarting the Flex device numerous time daily.

Responses

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user_mntneerwv

Visitor

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20 Messages

3 years ago

How long do you keep the "Official Solution" tag on a post but do not fix the problem? Can I get a status on this issue?

2

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CCDaniel

Problem Solver

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606 Messages

@user_mntneerwv

I'm sorry to hear that you are having issues with the youtube app on your flex equipment. Since you are replying to a old post we do ask that you create a new post so that we can assist you and address your issue with the app. When you create your post please include a link to your message here.

I no longer work for Comcast.

3 years ago

0

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user_mntneerwv

Visitor

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20 Messages

@XfinityDanielC OLD Post?? I do not understand as the original issue (YouTubeTV failing on the Flex) reported in this Post is still occurring for me any many others. No Solution has been Accepted.

3 years ago

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user_18da46

Visitor

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22 Messages

3 years ago

I have been having the same issue. No visible error message, just a black screen, then it goes back to the home screen. Same thing happens on 2 flex devices.

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Flex

user_mntneerwv

YouTube TV App Issue

user_mntneerwv

CCDaniel

user_mntneerwv

user_18da46

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