YouTube App Zoomed In on Xfinity Flex

Hello,

I’m experiencing an issue where the YouTube app on my Xfinity Flex device appears zoomed in. This only affects YouTube—other apps and the Flex menu display normally.

I’ve already tried:

• Restarting the Flex box

• Adjusting video output resolution and format

• Signing out of YouTube

• Checking aspect ratio (TV doesn’t have remote)

• Casting from another device (which works fine)

The issue seems isolated to the YouTube app on Flex. Please advise if this is a known issue or if a fix is planned.

Thanks,

Matt

Responses

XfinityEva

Official Employee

•

1.7K Messages

6 days ago

Thank you for reaching out about this, are you still experiencing the zoomed in app? We appreciate you sharing what steps you have taken so far, do you know which streaming box you have from Flex?

The app isn’t compatible with Flex Xi5 streaming TV Boxes. If you have one of these, you can exchange it on Flex by choosing the YouTube TV app tile and following the prompts to swap out your streaming TV Box.

If you are still in need of assistance just send us a direct message with your full name and service address to get started.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Flex

user_3kdwqd

YouTube App Zoomed In on Xfinity Flex

XfinityEva

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