Yesterday 12/2/2022, I got a text message about a movie rental. I didn’t do it,! How do I find out what happened and cancel the charge

@user_45fa8d Thank you for reaching out and bringing this to our attention. I can understand the frustration this can cause. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it