2 Messages
Xumo Box - Sling App issues
my sling app on the xumo box is now a black screen, but can hear the programme.
Have rebooted, Reset the applications, Cleared Cache, Changed HDMI cable. Only happening on this Xumo box.
2 Messages
my sling app on the xumo box is now a black screen, but can hear the programme.
Have rebooted, Reset the applications, Cleared Cache, Changed HDMI cable. Only happening on this Xumo box.
user_elkq7f
1 Message
2 months ago
I am having the same issue right now. Sling is no help, but this seems like this maybe a xumo issue.
1
XfinityAldrik
Official Employee
•
2K Messages
2 months ago
Thank you for reaching out to us @user_ctk9cy! I appreciate you for sharing the troubleshooting steps you have already tried. It also helps to know it is only happening on 1 application on 1 of the Xumo boxes. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
user_rvskk8
1 Message
2 months ago
Same issue, need to clear local data then it works but I have to sign into all my aps again. A big PITA!
4
user_45vq9q
1 Message
1 month ago
Have this issue too, still doesn't work after relaunching sling or turning stream box off and back.
1
0
user_92ad3e
Visitor
•
3 Messages
23 days ago
Same here. I just subscribed to Sling today and am having the same issue. Very frustrating!!
0
0
user_dlcfbt
1 Message
21 days ago
I am also experiencing the same problem of no picture and only sound working on my Sling app through my Xumo box. Sling works great on my other tvs and on my phone. My other streaming apps work without a problem. Please help
1
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