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Wednesday, January 29th, 2025 9:22 PM

Xumo Box - Sling App issues

my sling app on the xumo box is now a black screen, but can hear the programme.

Have rebooted, Reset the applications, Cleared Cache, Changed HDMI cable. Only happening on this Xumo box. 

1 Message

2 months ago

I am having the same issue right now.  Sling is no help, but this seems like this maybe a xumo issue.

1 Message

Same here in Houston. EVERYTHING else works!!!

Official Employee

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2K Messages

2 months ago

Thank you for reaching out to us @user_ctk9cy! I appreciate you for sharing the troubleshooting steps you have already tried. It also helps to know it is only happening on 1 application on 1 of the Xumo boxes. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

1 Message

2 months ago

Same issue, need to clear local data then it works but I have to sign into all my aps again. A big PITA!

1 Message

@user_rvskk8​ definitely a [Edited: "Abbreviated Language"] to have to do this on my main TV that's connected thru my Xumo box. My bedroom is connected via Roku and Sling works flawlessly so it's definitely somewhat of a compatibility issue when using Xumo. I have a spare Firestick that I'm going to try and if all works like I assume, problem solved and bye bye Xumo!

(edited)

2 Messages

Yeah Sling works on all the other devices except the xumo box. My guess is the version of the Sling been pushed out to these boxes.

Visitor

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3 Messages

@user_rvskk8​ I did this and it appeared to work but I had the same issue once I left the app and then went back. Does this have to be done each time launching the app?

Official Employee

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2.4K Messages

Hello, @user_92ad3e

 To troubleshoot this issue please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

Have this issue too, still doesn't work after relaunching sling or turning stream box off and back. 

Official Employee

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2.1K Messages

Greetings, @user_45vq9q! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your equipment, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

23 days ago

Same here. I just subscribed to Sling today and am having the same issue. Very frustrating!!

1 Message

21 days ago

I am also experiencing the same problem of no picture and only sound working on my Sling app through my Xumo box.  Sling works great on my other tvs and on my phone.  My other streaming apps work without a problem. Please help 

Official Employee

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1.7K Messages

@user_dlcfbt Thank you for connecting with us about your Sling app concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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