1 Message
Xumo box constantly changing to weather channel
This is getting so frustrating. I had the original flex box and my MLB package would freeze after watching it for 60 minutes. Also like clockwork so I had to reboot by box and tv and it was getting frustrating so Xfinity support told me to go to the local store and get an updated box so I did. Now this Xumo box is constantly kicking me to the Weather Channel every 15-20 minutes. I see my default channel on Xumo is the Weather Channel but how do I turn it off NOT to kick to that channel? When I am in YouTubeTV or Netflix or MLB Package I want to stay there.
XfinityKrista
Official Employee
•
931 Messages
27 days ago
Hello @user_mp208, thank you for taking the time to reach out on social media. I understand your concern with the Xumo box, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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