Visitor
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1 Message
xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed caption settings. ALL say they are off, yet I keep getting closed captions when I go to watch a show on Peacock AND a lot of the time they are not in sync with the show. PLEASE give us a fix for this! (OPTIONS FOR SUBMITTING THIS COMPLAINT ONLY GIVES CATEGORY AND TOPICS FOR FLEX - NOT XUMO, BUT THIS IS FOR XUMO!)
XfinityOrlandoM
Official Employee
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3.5K Messages
3 months ago
@user_01e4yy
Thanks for reaching out to us, we do apologize for any inconvenience you're having with the closed caption options.
Closed captioning on Xumo Stream Boxes and Xumo TVs can be activated by pressing the ... (More) button on the remote and selecting "Closed Captions," or by holding the voice button and saying "Turn on closed captions". You can customize caption appearance and turn them on/off in the Settings > Accessibility menu. If the issue persists try doing a hard reboot on the wireless box by unplugging the power cord from the back of the box for 30 seconds and plugging it back in
To turn off closed captions (CC) on Peacock, start playing a video, press up or down on your remote to open the player menu, select the speech bubble icon (Subtitles/Audio), and set subtitles to "Off". If captions persist, try toggling them on and off again, restarting the app, or checking your device’s system-level accessibility settings
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shadango
Contributor
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36 Messages
2 months ago
Hallelujah! So its NOT just me having this issue!
Tried turning off CC in the Peacock app as well as on the XUMO...turned it ON and then OFF.....no help.
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user_asw0jp
Visitor
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1 Message
5 days ago
My problems just the opposite I can’t get the closed captioning to come on!
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shadango
Contributor
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36 Messages
4 days ago
Has anyone found a fix for this yet?
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StreamGuru
Visitor
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3 Messages
1 hour ago
(Edit: Now its broken again with a different movie. My idea wont work now.) ( Edit 2: Now its fixed. There's a delay. It eventually dissappeared.) Same problem here. Reason how i found this thread. This worked for me. If you push up on remote toggle between the English AD and English by selecting them in auido settings in Peacock app while a show is playing the subtitles disappear. This is probably an app compatibility issue with Xumo device.
(edited)
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