xumo box and peacock closed caption issue

I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed caption settings. ALL say they are off, yet I keep getting closed captions when I go to watch a show on Peacock AND a lot of the time they are not in sync with the show. PLEASE give us a fix for this! (OPTIONS FOR SUBMITTING THIS COMPLAINT ONLY GIVES CATEGORY AND TOPICS FOR FLEX - NOT XUMO, BUT THIS IS FOR XUMO!)