Hello, @P0uyaaaaaa there may be some issues going on in the background of your account that needs to be refreshed. Could you please send our team a direct message with your full name and full address? To send a direct message:
In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
XfinityThomasC
Official Employee
•
1.8K Messages
9 months ago
Hello, @P0uyaaaaaa there may be some issues going on in the background of your account that needs to be refreshed. Could you please send our team a direct message with your full name and full address? To send a direct message:
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