I am trying to install my flex (my modem and Wi-Fi router). I started by going through the setup on the flex. Added Wi-Fi, check, it connected (router shows IP and data in/out). Started going through the rest of setup. Programmed remote for tv -check. Flex asked if I wanted to program audio amplifier. As soon as I selected no I got an error:
Sorry, we’re having some trouble.
Please restart your TV Box, which can usually resolve many common issues.
If the problem persists, please visit xfinity.com/errors for more information.
i have restarted 20+ times. I even plugged the flex into an Ethernet port. The router gives an IP either way and shows data moving both directions. My Xfinity account shows the flex but says that it is not connected. At some point the device talked to the network because I named my device “xfinity” and when I log into my account it shows that as the name. Help!