dklein8558's profile

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1 Message

Wednesday, December 28th, 2022 5:11 PM

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xr16 remote not working with flex box

I just got a new flex box from Xfinity store yesterday. Got to the point where it asks to select a language but the remote does not do anything. I reset (unpaired the remote) and tried to repair with flex box by clicking on microphone but still not doing anything. Tried resetting flex box but nothing has worked.

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Gold Problem Solver

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7.2K Messages

2 years ago

Hello and thank you for reaching out to us here with this concern. You're in the right place to get this issue resolved, to better understand your issue can you tell us if any light flash on your remote when you press any of the buttons? 

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