indyandi's profile

Regular Visitor

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4 Messages

Thu, Dec 10, 2020 4:00 PM

XR16 remote - FF and Rewind live TV

We just installed our Xfinity boxes and one issue I have found is that I can't manually rewind or FF live TV. The only options are to go to the beginning of the program, pause, and go to live. I can't seem to just move back and forth manually. And the XR16 remote does not have normal buttons. Any suggestions??

Responses

Rustyben

Expert

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24.1K Messages

8 m ago


@indyandi wrote:

We just installed our Xfinity boxes and one issue I have found is that I can't manually rewind or FF live TV. The only options are to go to the beginning of the program, pause, and go to live. I can't seem to just move back and forth manually. And the XR16 remote does not have normal buttons. Any suggestions??


do you subscribe to a TV package? (using the Xfinity my account app go to TV tab and select link to show channel lineup. channels listed there? The XR16 is for non TV subscribers (flex box for internet only customers)

Regular Visitor

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4 Messages

8 m ago

We have X1 and internet. Specifically,

Gigabit Speed + Preferred
TV Preferred | 200+ Channels
Internet Gigabit Speed | Download speeds up to 1000 Mbps; Upload speeds up to 35 Mbps
Rustyben

Expert

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24.1K Messages

8 m ago

adding... they probably gave you the wrong equipment (flex vs X!)

XfinityChad2

Official Employee

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136 Messages

8 m ago

When did you get your XR16? Did you have flex before upgrading to X1?

Regular Visitor

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4 Messages

8 m ago

We didn't have any Xfinity services for the past year.

Regular Visitor

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4 Messages

8 m ago

I just got off the chat with Support and they are going to send us new boxes and remotes. After doing a little research, I think that might have been the problem. I guess we will see when they get here in 3 - 5 days. They couldn't provide me a picture of what I was supposed to get, but this XR16 remote is a PIA.

New Poster

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1 Message

7 m ago

We have Xfinity Flex with XR16 remote. We use voice command for FF and Rewind. Example say “fast forward 2 times”. Would be nice if it comes with standard Rewind, Pause/Play, FF buttons.

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