Regular Visitor
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4 Messages
XR16 remote - FF and Rewind live TV
We just installed our Xfinity boxes and one issue I have found is that I can't manually rewind or FF live TV. The only options are to go to the beginning of the program, pause, and go to live. I can't seem to just move back and forth manually. And the XR16 remote does not have normal buttons. Any suggestions??
Rustyben
Expert
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24.6K Messages
4 years ago
do you subscribe to a TV package? (using the Xfinity my account app go to TV tab and select link to show channel lineup. channels listed there? The XR16 is for non TV subscribers (flex box for internet only customers)
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indyandi
Regular Visitor
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4 Messages
4 years ago
We have X1 and internet. Specifically,
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Rustyben
Expert
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24.6K Messages
4 years ago
adding... they probably gave you the wrong equipment (flex vs X!)
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XfinityChad2
Official Employee
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263 Messages
4 years ago
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indyandi
Regular Visitor
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4 Messages
4 years ago
We didn't have any Xfinity services for the past year.
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indyandi
Regular Visitor
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4 Messages
4 years ago
I just got off the chat with Support and they are going to send us new boxes and remotes. After doing a little research, I think that might have been the problem. I guess we will see when they get here in 3 - 5 days. They couldn't provide me a picture of what I was supposed to get, but this XR16 remote is a PIA.
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iWoof
New Poster
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1 Message
4 years ago
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