Visitor
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2 Messages
XR16 Blue Blinking
Hello Xfinity!
I am helping out my disabled neighbor who's XR16 remote has a fast blue blink along with the keypad blinking. This often happens right after putting the batteries in, though sometimes it comes up normally when inserted (lights turn on, then fade out until a button is pressed) but then after a minute or so will return to this fast blue blink. Here is a video of the error condition:
I have also tried the remote reset procedure to no avail.
Thank you!
CCKimberly1
Official Employee
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842 Messages
2 years ago
Thank you for reaching out to our Xfinity Forum, @AVMan. My name is Kim and I will be happy to help. Will you please send our team a direct message with your full name and your neighbors full name and full address?
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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AVMan
Visitor
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2 Messages
2 years ago
Hello Kim,
In the past couple days since posting the remote started working again. Are there any suggestions for when/ if it happens again, or should I bring it to our local Xfinity store for a replacement?
Thank you for reaching out
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