Visitor
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1 Message
XiOneSC (B)
Mine stopped working the day after I got it all that pops up when I try to use it is something is not right and the option to refresh it but nothing happens when I do hit refresh
Visitor
•
1 Message
Mine stopped working the day after I got it all that pops up when I try to use it is something is not right and the option to refresh it but nothing happens when I do hit refresh
XfinityThomasC
Official Employee
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2.5K Messages
3 years ago
Hello @user_a6e280! Are you receiving an error code or error message when the XiOne goes into refresh? Have you been able to take advantage of the troubleshooting features within My Account App?
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