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Manny0218p
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2 Messages

Monday, November 11th, 2024 4:29 AM

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Xifinity box fails to stop subscription to NOW TV $30 add on without asking for a Purchase PIN. HUGE FAIL!

Xfinity FLEX boxes MAJOR glitch / Purchase PIN FAILURE!!


Xfinity box fails to stop subscription to NOW TV $30 add on without asking for a Purchase PIN. HUGE FAIL!


link to video evidence 

https://youtu.be/FoYqxFwyeoE?si=q4Bvbq53Ysuevr_k

Question

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Updated 

8 months ago

42

1

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XfinityThomasD

Official Employee

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1.3K Messages

8 months ago

 

Manny0218p I appreciate you posting on our Community Forums. This article can help with adding/removing NOW TV, but does not show a required purchase pin to manage subscriptions. Was this a parental setting that was set up on the box by chance?

 

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Manny0218p

2 Messages

Parental PIN and Purchase PIN have been setup in all my boxes.  When you try Every Series,  channel Add on, Or buy movies,

Xfinity window pops up to put a Purchase PIN that was enabled by the user. When you click on NOWTV section to subscribe, it does not ask for the Purchase PIN and allows anyone to activate it and bypass the Flex box PIN requirement. 

8 months ago

0

XfinityThomasC

Official Employee

 • 

2.6K Messages

Hello, @Manny0218p 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

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