xfinity

user_vqs73s That is odd, I can understand reaching out for help with your box not staying powered on. I would recommend starting with the Xfinity assistant to make sure the box is set up and activated on your account correctly. Once it is, and there is an issue detected, if the Xfinity assistant is not able to resolve the issue, it will provide next steps for you as well, including setting up a tech appointment if needed.

Before starting that troubleshooting, unplug your box for a few moments before plugging it back in.