Saturday, September 30th, 2023 1:36 PM


Xfinity support

I can't  unsubscribe from HBO Max on my Xfinity Felx subscription!!

Please unsubscribe from HBO Max and send me a notification when it is done.

[Edited: "Personal Information"]

Official Employee


1.3K Messages

9 months ago

Hello @user_27b6c1, and thank you for reaching out for assistance with getting HBO subscription removed from your account. I would be happy to assist you with getting this done. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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