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user_2a564c
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7 Messages

Monday, August 15th, 2022 8:34 PM

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Xfinity Support

I have a newer flex box, it was sent to me around April(ish) and I have been watching it while using my apple AirPods through Bluetooth. Well, after some point my AirPods were no longer synced with the video. There is a substantial delay from the video to the audio using Bluetooth. I have restarted both the flex box and my AirPods to no avail. Please help as I can rarely use my flex box anymore as I would mostly use it at night while my husband was asleep and now obviously no longer can.

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2 years ago

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user_26d9f5

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1 Message

2 years ago

Yes, please! I too am having this problem. I've done all the basic troubleshooting steps- forgetting device & re-pairing, resetting the box, etc. … each time, the audio will sync on connection, but very quickly begins to lag further and further behind, with the delay increasing like every 5 seconds. It’s not long before it’s so bad, it literally is unwatchable. Also, I have deep dived in every category within settings, but unable to find any options to adjust the output audio speed/delay. PLEASE FIX THIS Xfinity, perhaps with an update to our boxes??! 

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CCHeather

Problem Solver

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1.1K Messages

@user_26d9f5

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

I no longer work for Comcast.

2 years ago

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