24 Messages
Xfinity Stream app disrupted AppleTV+ show playback
Yesterday I experienced for the first time what others have been reporting here - another stream starts playing while watching a show. In my case a show was streaming on AppleTV+ and unexpectedly the Xfinity Stream kicked in. The show I was watching kept playing - I could hear the audio, but the screen went black so I could not see the video. I pressed pause then and restarted play, but the video was still not showing so I exited the show. I was still in AppleTV+ (as opposed to Xfinity Stream which interrupted my show), so I selected the show again and was able to continue play. Seems like a bug. Device info for the Xumo Stream box:
Entertainment OS: 1.3
Build: QS028.520.00P
Platform: 7.2p25s1
FlowingBits
24 Messages
5 months ago
Same interruption happened again! Any suggestions, Xfinity experts?
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FlowingBits
24 Messages
4 months ago
Here's a video where a show is playing (Psych) and all of a sudden Xfinity Stream launches itself and then the screen goes black, audio of Psych continues.
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FlowingBits
24 Messages
4 months ago
Sharing an update for anyone following this thread. After troubleshooting with Xumo support directly (no resolution) they sent me back to Xfinity with whom I had direct message conversation and the issue was acknowledged. Xfinity recently informed me that the issue is known and a fix will be on the way (no date given). Thank you to the many Xfinity support folks who jumped in the thread. I'm looking forward to the fix.
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