Visitor
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1 Message
xfinity pixelating tech visit follow up
Pixelation on both TV's. Different brands, etc. Tech has visited and run a new line from the connection to the house and he said that the problem was "on the pole" He said that he created a ticket and a truck would come. That was several weeks ago. I have called and followed up but no one can give me any idea of when the repair will happen or who I can reach out to. Watching TV through cable is unbearable. I feel like I am paying for TV that I can't watch. How can I get help?
user_f7957e
Visitor
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1 Message
2 years ago
I'm in the same boat! I've had pixelation issues for over a year now and it's gotten much worse to the point that I don't watch any cable channels any more. I've had several Xfinity techs come out, including their so-called senior techs and each time, they replace all the cables, equipment, etc. They tried to blame it on my Tivo and I thought maybe they were right but I just set up their Xfinity DVR tonight and I'm still having all the issues. I live in a condo community so it the problem is bad cabling coming into the building, then I'm SOT since they won't replace it.
I'm curious if you find a solution!
Frustrated customer,
Terre
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XfinityKei
Official Employee
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1.5K Messages
2 years ago
Hi @user_a6b097, Thanks for bringing your line concerns to our community! You're certainly in the right place for help! This is definitley something we can assist with and help you with an update, so we can resolve this for you. Please send our team a direct message with your full name and full address so that we can assist you further.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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